If you need to cancel or reschedule your project, please notify us within 24 hours by email or text.
- For work not yet started: You can cancel or reschedule your service request at any time before the work begins, and you will receive a full refund of your payment. However, if you cancel within 24 hours of the scheduled start time, you will be charged a 10% cancellation fee to cover the administrative costs.
- For work in progress: You can cancel your service request at any time during the work process, and you will receive a partial refund of your payment based on the percentage of work completed. However, if you cancel when the work is more than 50% done, you will be charged a 20% cancellation fee to cover the administrative costs and the opportunity cost of the virtual admin.
We appreciate your understanding and cooperation. If you have any questions or concerns, please contact us.